Data Analyst - Ops, CS, DTC

Join Abbott's Lingo team as a Data Analyst, partnering across customer service, operations, and direct-to-consumer channels. You will transform data into actionable insights, develop key reporting and dashboards, and identify opportunities to improve business outcomes and the customer experience. This role offers significant ownership and impact within a dynamic, start-up-like environment backed by a global healthcare leader.

• Own customer service analytics and reporting, delivering insights into performance and customer behavior
• Analyze key customer service metrics including contact volume, case resolution, and customer satisfaction
• Develop and maintain dashboards, scorecards, and reporting packages for actionable business insights
• Monitor and report on operational performance metrics like OTIF, order fulfillment, and inventory health
• Support website and DTC analytics by analyzing traffic, customer journeys, and conversion rates
• Partner cross-functionally with Customer Service, Operations, Ecommerce, and Marketing teams