About this role

As a Quality Manager for Aetna, you will transform data into actionable insights to guide strategic decisions across Direct-to-Consumer channels. You will lead the development of reporting solutions and analytics focused on agent behavior and quality trends, collaborating with various teams to ensure data integrity and drive performance improvements.

What we are looking for

6

Transform raw data into actionable insights for strategic decision-making
Lead development of reporting solutions and quality performance dashboards
Analyze agent behavior, quality trends, and process opportunities
Collaborate with QA, Compliance, Operations, and Vendor Management
Support vendor oversight and internal reporting
Integrate data tools and innovation into quality operations

Skills mentioned

1

SQL