Graduate Engineer - AI, Offensive, Application Security

NTT DATA is seeking an entry-level Graduate Engineer to join their AI, Offensive, and Application Security team. This role provides administrative support to the service desk, focusing on coordinating requests, ensuring escalation procedures are followed, and maintaining ticket documentation. The position requires strong communication skills, attention to detail, and the ability to work in a 24/7 shift structure.

• Provide administrative support to the Managed Services Client Service Desk team
• Perform entry-level administrative tasks
• Ensure correct escalation procedures are followed for critical calls
• Log and categorize client requests
• Maintain ticket and request documentation
• Work in a 24/7 shift structure