Security Managed Services Engineer (L2)

Ensure client security infrastructures and systems remain operational by monitoring, investigating, and resolving technical incidents. You will handle client requests within SLAs, manage work queues, and provide second-level support. This role involves collaborating with automation teams, auditing tickets for quality, and assisting L1 engineers with triage.

• Monitor, identify, investigate, and resolve technical incidents
• Handle client requests and tickets within SLA
• Manage work queues and perform operational tasks
• Provide second-level support and communicate with teams/clients
• Collaborate with automation teams to optimize and automate tasks
• Audit incident and request tickets for quality and recommend improvements