Security Managed Services Engineer Firewall (L2)

NTT DATA is seeking a Security Managed Services Engineer (L2) to provide professional remote technical support for clients, focusing on identifying and resolving technical incidents related to firewalls and other security technologies. This role involves maintaining support processes, diagnosing and resolving problems, and ensuring service level agreements are met through proactive incident management and documentation.

• Provide remote technical support for security incidents
• Identify and resolve firewall and security technology issues
• Ensure adherence to service level agreements (SLAs)
• Utilize service assurance tools for diagnosis and reporting
• Maintain secure configuration items and documentation
• Collaborate with stakeholders for incident resolution