Security Managed Services Engineer (L2)

NTT DATA is seeking a Security Managed Services Engineer (L2) in Mumbai to ensure client security infrastructures remain operational. You will proactively monitor, identify, investigate, and resolve technical incidents and problems, managing work queues and providing second-level support to meet SLAs.

• Ensure client security infrastructures and systems remain operational
• Monitor, identify, investigate, and resolve technical incidents and problems
• Provide second-level support and manage work queues
• Communicate effectively with clients and other teams
• Collaborate with automation teams to optimize efforts
• Experience with managed services handling security infrastructure and ticketing tools