About this role
As a Security Managed Services Engineer (L1), you will be responsible for maintaining client firewall infrastructures and ensuring Service Level Agreements are met. This entry-level role involves front-line support for incidents and service requests, monitoring infrastructure, and contributing to proactive maintenance and optimization efforts.
What we are looking for 6
- Monitor and investigate client security infrastructure for issues
- Provide telephonic, ticket, and chat support for incidents and requests
- Perform scheduled maintenance activities like patching and configuration changes
- Identify opportunities for work optimization and automation
- Update and create knowledge articles for service continuity
- Entry-level experience in security or network support