About this role
As a Security Managed Services Engineer (L4), you will be responsible for managing and resolving escalated technical security incidents, ensuring client infrastructure remains operational and secure. You will provide fourth-line support, contribute to infrastructure enhancements using next-gen firewall and zero trust architecture, and collaborate with various teams to deliver effective solutions. This role involves proactive issue investigation, coaching junior teams, and identifying opportunities for process automation.
What we are looking for 6
- Manage and resolve escalated security incidents
- Provide fourth-line support for complex issues
- Enhance infrastructure with next-gen firewall and zero trust
- Collaborate with internal teams and clients
- Coach and mentor L1, L2, and L3 support teams
- Identify and implement automation opportunities