Security Support Analyst

HUB International is seeking a Security Support Analyst to provide Level II support for security requests and tickets. This role is crucial for maintaining the organization's security posture by managing access controls and ensuring timely assistance to users with security-related issues. The analyst will troubleshoot security tools, collaborate with IT teams, and contribute to process improvements.

• Provide Level II support for security requests and tickets
• Troubleshoot security tools and manage access controls
• Collaborate with IT Help Desk and other teams
• Maintain documentation of support activities and processes
• Assist with user onboarding and offboarding
• Contribute to security support team KPIs and continuous improvement efforts