Graduate Engineer - AI, Offensive, Application Security

NTT DATA is seeking a Graduate Engineer to join their AI, Offensive, and Application Security team. This role provides administrative support to the service desk, focusing on coordinating requests, maintaining documentation, and ensuring proper escalation procedures are followed. You will assist in analyzing and categorizing requests, and maintain ticket-related documents.

• Provide administrative support to the Managed Services Client Service Desk team
• Perform entry-level administrative tasks
• Ensure correct escalation procedures are followed
• Validate and log client requests
• Analyze and interpret escalation requests
• Maintain ticket and client-related documents