Consultant to Manager, Capabilities, Customer

Baringa is seeking experienced Consultants, Senior Consultants, and Managers to join their Customer practice in London. This role focuses on helping clients redefine customer experience, redesign service organizations, and deliver transformations that improve customer outcomes and operational performance.

• Shape and deliver customer, service, or operational transformation programs
• Combine strategic thinking with practical delivery
• Experience in customer-facing environments
• Understand customer experience drivers
• Lead workshops and engage stakeholders