Default Management Consultant

Lead a team supporting customers facing financial hardship in residential lending. This role balances customer outcomes, operational efficiency, and risk management, ensuring compliance and driving service excellence. You will coach your team, manage delinquency and loss mitigation, and collaborate with partners across Lending, Risk, and Legal.

• Lead, coach, and develop a high-performing team
• Drive exceptional customer experiences
• Manage delinquency, loss mitigation, and resolution strategies
• Ensure regulatory and policy compliance
• Collaborate with business partners across Lending, Risk, Legal, and Operations
• Identify opportunities for process improvement