Lead Associate - Financial Wellness Planning & Advisory Services

Empower is seeking a Lead Associate for Financial Wellness Planning & Advisory Services to handle escalated calls, conduct quality monitoring, and perform supervisory reviews for the Investment Service team. This role involves coaching associates on wealth management conversations and ensuring regulatory compliance and adherence to company culture. The position requires a Bachelor's degree or equivalent experience, specific FINRA registrations, and at least five years of wealth management experience.

• Handle complex escalated calls and coordinate research for timely resolution
• Coach associates on cross-selling, wealth management, and tax-exempt strategies
• Perform call monitoring and Best Interest Profile Supervisory reviews
• Identify trends and recommend solutions to management
• Develop training materials and job aids as a subject matter expert
• Verify fraud for distributions and address participant account inquiries per FINRA/SEC guidelines

• No visa sponsorship is available.

• Must be authorized to work without sponsorship.