Open role
Manager, Services Consulting
Zendesk
2 LocationsPosted Sep 14, 2026 · 4h ago$160k – $240k
Full-time$160k – $240kManagerHybridSaaS
About this role
Lead and grow a regional expert services team to deliver predictable, high-quality outcomes and accelerate customer value realization. You will establish operating rhythms, staffing discipline, and delivery standards, while tracking utilization and KPIs to identify risks and drive remediation. Partner cross-functionally to innovate scalable delivery motions and coach the team through change.
What we are looking for
6- Lead and scale regional consulting team
- Own delivery performance and customer outcomes
- Monitor and drive staffing, utilization, and KPIs
- Surface risks and implement remediation plans
- Partner with cross-functional teams
- Innovate services delivery motions